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Integrating social media into CBM frameworks offers a promising solution for addressing the limitations of traditional CBM tools and mitigating the rising public discontent. (Fabian Sommer/picture alliance via Getty Images)

Social media can transform citizen-based monitoring and improve service delivery

By embracing social media as a tool for inclusive governance, the government can transform how it interacts with its citizens, creating a more participatory, transparent and stable society

  • Des Erasmus
6 min read